At Chefyy, our cancellation and refund framework is designed to be clear, transparent, and fair for both customers and our verified culinary professionals. This policy details how refunds are handled for monthly subscriptions, party/event bookings, and official refund processing.
1. Party / Event Bookings Cancellation Policy
For party bookings, private culinary events, and trial tastings, refund eligibility is determined based on the chef assignment status at the time of your cancellation request:
100%
Chef Not Yet Assigned
Full 100% refund. No chef has been assigned to your booking yet. Cancel with zero deduction.
80%
Chef Assigned (Customer Cancels)
80% refund. A 20% cancellation charge is deducted because a chef has already reserved their schedule for your event.
0%
Chef On Way / Arrived / Cooking
No refund. The chef is already traveling, has reached your premises, or meal preparation has commenced.
| Situation |
Refund |
| Chef has not yet been assigned |
100% refund |
| Chef has been assigned but customer cancels |
80% refund (20% will be charged) |
| Chef is on the way, has reached the location, or cooking has started |
No refund |
2. Monthly Subscription Cancellation Policy
Chefyy provides flexible monthly meal preparation subscriptions. If a customer decides to cancel their monthly subscription in the middle of the month:
- Worked Days Deduction: Charges will be calculated and deducted for the number of days the cook has already worked.
- Processing Fee: An additional ₹299 processing fee will be applicable.
- Net Refund: The remaining amount (if any) will be refunded after deducting the charges for worked days and the ₹299 processing fee.
- No Full Refund Once Started: Once the service has started for the month, a full refund will not be provided under any circumstances.
Monthly Subscription Mid-Month Cancellation Example:
Assume a customer booked a 30-day monthly plan for ₹12,000 (daily rate: ₹400/day):
- Customer cancels after the cook worked for 8 days.
- Charges for days worked: 8 days × ₹400 = ₹3,200.
- Applicable processing fee: ₹299.
- Total deductions: ₹3,200 + ₹299 = ₹3,499.
- Net Refund credited to customer: ₹12,000 − ₹3,499 = ₹8,501.
3. General Refund Conditions
- Official Channels: All refund requests must be raised through WhatsApp (+91 6352997151) or official communication channels.
- Turnaround Time: Approved refunds will be processed within 5–7 working days.
- Dues Adjustment: Chefyy reserves the right to adjust any outstanding dues before processing a refund.
- Original Source of Payment: All approved refunds are credited back to the original payment method (bank account, UPI, credit/debit card) via our secure payment gateway partner (Razorpay).
4. Cook Replacement & Service Quality
In accordance with Section 8 of our Terms & Conditions:
- Chefyy aims to provide reliable and verified cooks.
- In case the assigned cook is unavailable due to unavoidable reasons, Chefyy will make reasonable efforts to arrange a suitable replacement.
- Customers are expected to treat the cook with respect. Any form of misconduct may lead to immediate termination of service without refund.
5. How the Refund Process Works
Once you raise your cancellation or refund request through WhatsApp or our official channels:
1
Request Raised via WhatsApp / Official Channel
Send your booking ID and cancellation request via WhatsApp (+91 6352997151) or email.
2
Verification & Calculation
Our operations team verifies assignment status / worked days and calculates eligible refund minus applicable fees (₹299 fee for monthly mid-month cancels, or 20% for assigned party chefs).
3
Settlement within 5–7 Working Days
The approved refund is processed through Razorpay to your original bank account or UPI source within 5 to 7 business days.
6. Contact Us for Cancellations & Inquiries
To submit a cancellation, pause a service, or inquire about a pending refund, reach out to us:
