Terms & Conditions

Welcome to Chefyy. These Terms & Conditions govern your use of the Chefyy platform, including the website, mobile application, verified in-home chef services, meal subscriptions, trial tastings, house parties, and catering services. By booking or using any Chefyy service, you agree to these Terms.

1. The Chefyy Platform

Chefyy connects verified culinary professionals with private customers for:

• Home meal preparation
• Trial tastings
• House parties and private events
• Recurring weekly / monthly meal subscriptions

2. Chef Verification Standards

All Chefyy chefs undergo a strict multi-step verification process before acceptance, which includes:

• Background verification
• Government photo identification verification
• Practical culinary assessment
• Hygiene and conduct standards

3. Customer Kitchen Responsibilities

Customers agree to:

• Ensure a clean kitchen with functioning stove, running potable water, and electricity
• Supply fresh and unexpired groceries and ingredients (unless grocery procurement is specifically booked)
• Clearly disclose all food allergies, dietary restrictions, or medical concerns before meal preparation begins

4. Safety & Conduct

5. Payment Terms

• 5.1 Full payment is required in advance for all services.
• 5.2 For monthly subscriptions, payment is due on or before the 1st of every month.
• 5.3 Service will only start or continue after successful payment confirmation.
• 5.4 Partial payments are not accepted unless specifically agreed in writing by Chefyy.

6. Late or Non-Payment

• 6.1 If payment is not received by the due date, Chefyy will notify the customer.
• 6.2 If payment remains pending for more than 48 hours, Chefyy reserves the right to pause the service.
• 6.3 Repeated non-payment may lead to suspension or cancellation of the subscription.
• 6.4 Outstanding dues remain payable, and Chefyy reserves the right to take appropriate recovery measures.

7. Cancellation & Refund Policy

7.1 Monthly Subscription

If a customer cancels the monthly subscription in the middle of the month:

• Charges will be calculated for the number of days the cook has already worked.
• An additional ₹299 processing fee will be applicable.
• The remaining amount (if any) will be refunded after these deductions.
• Once the service has started for the month, a full refund will not be provided.

7.2 Party / Event Bookings

Situation	Refund
Chef has not yet been assigned	100% refund
Chef has been assigned but customer cancels	80% refund (20% will be charged)
Chef is on the way, has reached the location, or cooking has started	No refund

7.3 General Refund Conditions

• All refund requests must be raised through WhatsApp or official communication channels.
• Approved refunds will be processed within 5–7 working days.
• Chefyy reserves the right to adjust any outstanding dues before processing a refund.

For comprehensive guidelines and detailed calculation examples, please refer to our dedicated Refund & Cancellation Policy.

8. Cook Replacement & Service Quality

• 8.1 Chefyy aims to provide reliable and verified cooks.
• 8.2 In case the assigned cook is unavailable due to unavoidable reasons, Chefyy will make reasonable efforts to arrange a suitable replacement.
• 8.3 Customers are expected to treat the cook with respect. Any form of misconduct may lead to immediate termination of service without refund.

9. Customer Responsibilities

• Provide accurate information at the time of booking
• Ensure a safe and appropriate working environment for the cook
• Make timely payments as per the agreed schedule
• Inform Chefyy promptly in case of any service-related issues

10. Limitation of Liability

Chefyy acts as a platform connecting customers with cooks. While we take reasonable steps to verify cooks and coordinate services, we shall not be liable for:

• Individual actions of the cook beyond our reasonable control
• Any indirect, incidental, or consequential losses
• Our total liability, if any, shall be limited to the amount paid by the customer for the specific service period in question.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

12. Changes to Terms

Chefyy reserves the right to update or modify these Terms at any time. Continued use of our services after any changes constitutes acceptance of the updated Terms.

Contact

For any questions regarding these Terms or your booking, please contact us via WhatsApp or the official communication channels provided at the time of booking: